The Howdy Glossary

ServiceNow IT Service Management is a cloud-based service that integrates information technology into an organization's processes. The platform uses the concept of a single system of record for all IT service-related operations, offering incident management, problem management, change and release management. By automating repetitive tasks and standardizing workflows across departments, ServiceNow helps businesses improve operational efficiency while reducing costs associated with legacy systems or manual processes. Additionally, it provides real-time analytics to guide data-driven decision-making within an enterprise environment.